How can I help you?

Check out the FAQs to find out more about our creative process.

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Can I use my own wording?

Yes! All stationery can be personalized with your wording details. Just be sure to include this in your notes at checkout, and I'll take care of the rest!

Can the color of artwork be changed?

Absolutely! Custom colors are $20. This is offered for all collections.

how much can stationery be customized?

I have spent an extensive amount of time creating each design. For this reason, stationery is semi-custom. This means artwork colors can be changed and wording can be personalized to meet your needs. Minor font changes are available. At this time, I cannot accommodate any other customization requests outside of these options.

Do you offer custom designs?

At this time, I am only focusing my love, attention and effort into current stationery collections. 

will i get a proof prior to printing?

Yes! I will email a proof to your email address within three business days after purchase. Please note, hardcopy proofs are not available. 

How many revisions are included?

You will receive three complimentary rounds of revisions. Each additional round is $10. I recommend viewing our etiquette page for tips.  

What if there is a typo?

Betty Lu Paperie will in no event be responsible for errors approved by clients. If there is a typo, I am happy to reprint items for a reduced rate. However, if you receive an incorrect proof that does not match the one you approved, I will take full responsibility and provide complimentary reprints. 

Do you offer assembly and mailing services?

At this time, stationery ships flat and requires assembly. I currently do not offer mailing or postage services.  

do you offer rush printing services?

To make sure your experience is stress-free, rush orders are not available. Our turnaround times are set firm so that we can make sure production and packaging is perfect. Of course, you may add expedited shipping. See rates at checkout. 

what is your return and cancellation policy?

Due to the custom nature of stationery, returns are not available. Cancellation is available to those who have not received a proof or print of stationery. If there is an issue with your order, please contact me! I am more than happy to work with you personally to make sure you're satisfied. 

Can I schedule a conference call?

At this time, I am unable to schedule conference calls or meet ups. This is due to the high volume of clients I take each month, and due to our small staff of two. I am happy to answer any questions you may have via email. 

 
 

Have another question? Reach out!